Privacy Policy

The Melo Group (“Melo Group,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you visit themelogroup.com (the “Site”), communicate with us through the Site, or otherwise interact with the online services covered by this Privacy Policy.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the Site.

Information You Provide to Us

When you contact Melo Group, submit an inquiry, or complete a form on the Site, we may collect information such as:

Name
Email address
Telephone number
Information contained in your message or inquiry
Property or development interests you voluntarily provide
Any other information you choose to submit

Please do not submit sensitive personal information through a general website contact form unless specifically requested.

Information Collected Automatically

When you access the Site, certain technical information may be collected automatically by us or our service providers, including:

Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic location derived from an IP address
Pages viewed
Referring and exit pages
Date and time of access
Interaction with Site features
Cookies, device identifiers, and similar technologies
Website performance and diagnostic information

This information may be used to operate, secure, maintain, understand, and improve the Site.

2. How We Use Information

We may use information collected through the Site to:

Respond to inquiries and requests.
Provide information about Melo Group and its developments or properties.
Communicate with prospective residents, purchasers, tenants, business partners, vendors, or other interested parties.
Operate and maintain the Site.
Analyze Site traffic, usage, and performance.
Improve our website, services, communications, and digital experience.
Detect, investigate, and prevent fraud, abuse, cybersecurity threats, or unauthorized activity.
Maintain business and administrative records.
Comply with legal, regulatory, contractual, and reporting obligations.
Establish, exercise, or defend legal rights.
Carry out other purposes disclosed to you when information is collected.

Where required by applicable law, we will obtain consent before using personal information for purposes that require consent.

3. Cookies and Similar Technologies

The Site may use cookies, pixels, local storage, analytics tools, and similar technologies.

Cookies are small files or pieces of information stored on or associated with your browser or device. These technologies may help us:

Keep the Site functioning properly.
Understand how visitors use the Site.
Measure website traffic and performance.
Remember preferences.
Improve functionality and user experience.
Protect against fraudulent or automated activity.

Your browser may allow you to block, restrict, or delete cookies.

Disabling certain cookies may affect the functionality or performance of portions of the Site.

Where required by applicable law, we may provide additional cookie controls or obtain consent before using certain non-essential technologies.

4. Google reCAPTCHA

The Site may use Google reCAPTCHA to help protect forms and other website functionality against spam, abuse, and automated activity.

When reCAPTCHA is used, information about your device and interaction with the Site may be transmitted to Google and processed in accordance with Google’s applicable privacy policy and terms.

5. Analytics and Website Performance

We may use analytics, hosting, security, performance-monitoring, or similar service providers to understand how the Site is used and to maintain and improve its functionality.

These providers may receive technical information such as IP addresses, browser information, device information, pages visited, and interaction data as necessary to provide their services.

6. How We May Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Service Providers

Companies that provide services on our behalf, including website hosting, maintenance, security, analytics, communications, information technology, form processing, or other operational support.

Melo Group Affiliates and Related Entities

Information may be shared with affiliated or related entities when appropriate to respond to an inquiry, administer a property or development, or conduct legitimate business operations.

Professional Advisors

We may disclose information to attorneys, accountants, consultants, insurers, and other professional advisors when reasonably necessary.

Business Transactions

Information may be transferred or disclosed in connection with a merger, acquisition, financing, reorganization, sale of assets, restructuring, or similar business transaction.

Legal and Safety Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, subpoena, court order, or legal process.
Respond to lawful requests from governmental authorities.
Protect the rights, property, security, or safety of Melo Group, our users, or others.
Investigate suspected fraud, misuse, security incidents, or unlawful activity.

With Your Direction or Consent

We may disclose information where you request, direct, authorize, or consent to the disclosure.

7. Sale and Sharing of Personal Information

Melo Group does not sell personal information for monetary compensation.

Certain website technologies, if used for analytics or advertising purposes, may constitute a “sale,” “sharing,” or targeted advertising under the definitions used by some state privacy laws even when no money is exchanged.

Where such laws apply to Melo Group and such technologies are used, we will provide legally required notices and methods for exercising applicable opt-out rights.

8. Third-Party Websites

The Site may contain links to separate websites for Melo Group developments, properties, social media platforms, mapping services, or unrelated third parties.

Once you leave our Site, this Privacy Policy does not govern the collection or use of information by those third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Respond to inquiries.
Maintain business and operational records.
Fulfill legal or contractual obligations.
Resolve disputes.
Enforce agreements.
Protect our rights and security.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no website, communication system, database, or electronic transmission can be guaranteed to be completely secure.

You should therefore use appropriate caution when transmitting information online.

11. Your Privacy Rights

Depending on where you reside and the laws applicable to Melo Group, you may have rights regarding your personal information.

These rights may include the ability to request:

Confirmation of whether we process your personal information.
Access to certain personal information we maintain about you.
Correction of inaccurate personal information.
Deletion of certain personal information.
A copy of certain personal information in a portable format.
Information about categories of personal information processed or disclosed.
Opt-out from certain sales, sharing, targeted advertising, or profiling where applicable.
Withdrawal of consent where processing is based on consent.
An appeal of a decision regarding a privacy request where applicable law provides that right.

These rights are subject to applicable legal limitations, exceptions, verification requirements, and whether the relevant privacy law applies to Melo Group.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Submitting a Privacy Request

To submit a privacy-related request, you may contact us at:

Email: info@themelogroup.com

Mail:
The Melo Group
425 NE 22 St., Suite 301
Miami, FL 33137
United States

Please include sufficient information for us to understand your request.

We may need to verify your identity before fulfilling certain requests. We will use information provided for verification only as permitted by applicable law.

If applicable law permits an authorized agent to submit a request on your behalf, we may require documentation demonstrating that the agent is authorized to act for you.

13. Florida Privacy Rights

Florida residents may have certain privacy rights under applicable Florida law, including the Florida Digital Bill of Rights, when its requirements and applicability thresholds are satisfied.

Where the law applies, eligible consumers may have rights regarding access, correction, deletion, obtaining a copy of personal data, and opting out of certain processing activities.

Melo Group will process qualifying privacy requests in accordance with applicable Florida law.

14. Other U.S. State Privacy Rights

Residents of states with applicable comprehensive privacy laws may have additional rights concerning their personal information.

The availability and scope of these rights depend on the individual’s jurisdiction and whether the relevant law applies to Melo Group’s activities.

Requests may be submitted using the contact information provided in this Privacy Policy.

15. Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 through this Site.

If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we will take appropriate steps to delete the information or otherwise comply with applicable law.

16. International Visitors

The Site is operated in the United States.

If you access the Site from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws of your country.

17. Do Not Track and Privacy Signals

Some browsers offer “Do Not Track” settings or other privacy preference signals.

Because standards regarding these signals continue to evolve, the Site may not respond to every browser-based Do Not Track signal.

Where applicable law requires recognition of a legally valid universal opt-out mechanism or privacy preference signal, we will process such signals as required by law.